Frequently Asked Questions

How can I get the best price?

Only through our website will you find the cheapest price. Availability and price are guaranteed, and are up to date for each day. If you want you can ask us any other questions.

What time is check-in/check-out?

Check-in time is from 13h, but if you arrive early we can store your luggage in storage until your room is ready. And the departure time is before 11am.

How can I pay for my stay?

On the day of arrival you can pay for your stay, at reception, by visa or Master Card credit card, or if you prefer in cash.

Do the kids pay anything?

One child under 3 years old stays free of charge when using existing bedding.

Is there an extra cost?

Please note that the tourist tax is not included: 7.70 € per person per night.

Why do you need my credit card?

A credit card number is only required to guarantee the reservation. There will be no charge if the reservation is canceled more than 5 days before the arrival date (before 12:00 PM), except for non-refundable rates.

The hotel reserves the right to verify the validity of credit cards before the arrival date.

What should I do if I need help during my stay?

Our reception is open 24 hours to assist you.

Will I need an adapter for the plugs?

All our plugs are European. We recommend bringing the appropriate adapter to connect your electronic devices depending on your country.

Is smoking allowed?

By current regulations, smoking is prohibited in rooms and common areas.

How do I get there?

Visit the “How to Get Here” section on our website for full information.

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